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KN-JAKARTA, The Audit Board’s Audit Report on the Performance of PT Pelabuhan Indonesia (Persero) in the Provision of Port Services in 2023 and the First Half of 2024 at PT Pelindo (Persero), Subholdings, Subsidiaries, and Related Agencies, published in May 2025, is 227 pages long. The preliminary audit lasted 20 days, from September 26, 2024, to October 23, 2024. The detailed audit lasted 36 days, from November 11, 2024, to December 31, 2024.
The Audit Board stated that this audit was conducted because the operational capacity and performance of Indonesian ports are not yet as competitive as other ports in Southeast Asia. This is according to an analysis by the Boston Consultant Group (BCG) based on Drewry Maritime Research, as outlined in the Company’s 2021-2025 Long-Term Plan.
According to the Supreme Audit Agency (BPK), this condition is evident in the lagging turnaround times and berth movements of several major ports, such as Tanjung Priok, Tanjung Perak, and Belawan.
Furthermore, the BPK stated that the BCG analysis indicates that PT Pelindo’s port performance still needs to be improved to remain competitive. This also aims to improve the quality of port operations to increase the attractiveness of logistics flows and thus increase business revenue.
Meanwhile, according to the BPK, this audit was conducted due to various issues uncovered by previous auditors related to the provision of port services within PT Pelindo (Persero).
These issues include issues in governance, service standardization, systematization and digitalization, infrastructure and equipment, production facilities, and financial aspects, including issues with revenue and cost administration.
PT Pelindo (Persero) operates three business services: marine, terminal, and logistics and hinterland development. Marine services include ship towing services at ports, pilotage vessel operations, tug-assistance vessel services for offshore projects, ship repair services, ship agency services, and others.
Meanwhile, terminal service processes include loading and unloading containers from ships to docks and vice versa (stevedoring), as well as transporting containers using trailers within the port work area from the ship’s hull to the container stacking yard and vice versa (haulage). These include receiving containers from outside the terminal area until they are stacked in the stacking yard (receiving/delivery), stacking, dock services, and other services.
Meanwhile, logistics and hinterland development services focus on building capability and partnership, expanding connectivity, and beyond end-to-end integration. This aims to maximize value as a player in an integrated logistics ecosystem.
In this report, the auditor also identified dozens of issues related to company policies, governance, financial performance and operational activities, and business strategy. However, the Supreme Audit Agency (BPK) highlighted three issues that PT Pelindo must immediately address.
First, the Supreme Audit Agency (BPK) found that the government had not fulfilled its obligations regarding pond/channel dredging, and Pelindo had not complied with regulations regarding the Approval of Conformity for Marine Spatial Utilization Activities (PKKPRL).
According to the BPK, Pelindo was carrying out activities that were actually the government’s responsibility, namely pond and channel dredging. Furthermore, Pelindo had not submitted permits for the use of marine space at 66 ports.
According to the BPK, this situation resulted in inefficient port service costs. Pelindo was responsible for the costs of pond and channel dredging activities, which were supposed to be the responsibility of the Port Authority for 2016-2023, amounting to Rp 2.44 trillion. There were legal risks for ports that did not comply with the PKKPRL.
The second issue was inadequate information technology security management. The BPK explained that Pelindo’s information technology security management was not supported by a 24/7 Security Operation Center, and seven entities within the company had not yet received an information security management system assessment that referred to company-established standards.
According to the Supreme Audit Agency (BPK), Pelindo’s system was also hit by a cyberattack in 2023, which caused port services to be down.
The third issue is that PT Pelindo (Persero)’s investment in the Cibitung-Cilincing Toll Road (JTCC) has the potential to harm the company. This 27.2-kilometer toll road was initially conceived to facilitate the flow of goods and logistics from industrial areas in Bekasi, Karawang, and the surrounding areas to Tanjung Priok Port and vice versa.
According to the BPK, the JTCC project, from its initial operation in 2022 to November 2024, has not generated revenue sufficient to cover loan interest payments.
To develop this national strategic project, PT Cibitung Tanjung Priok Port Tollways obtained a loan from PT Akses Pelabuhan Indonesia with an outstanding amount of IDR 470.7 billion.
PT Akses Pelabuhan Indonesia is the majority shareholder and a subsidiary of Pelindo Solusi Logistik Subholding. “This situation results in potential losses for the company of at least IDR 470.7 billion,” the BPK stated.
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